Refund and Returns Policy

Overview

Our refund/exchange policy is that every customer is happy!  If for any reason you are not happy with your purchase feel free to contact us at augustacandlecompany@gmail.com.  Please include your name and the date of purchase as well as the issue with the product.  We will either exchange or refund your product upon return.  

The only non-returnable item is our gift cards.   

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5  days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at augustacandlecompany@gmail.com

Shipping returns

To return your product, you should mail your product to: 1124 Broad Street, Augusta, GA 30901, ATTN: RETURN.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at augustacandlecompany@gmail.com for questions related to refunds and returns.